Thank you for purchasing our WordPress themes, plugins, and digital services. We aim to provide high-quality digital products that deliver great value for your website or business.
To ensure transparency and a smooth customer experience, please read our Refund & Returns Policy carefully.
1. Digital Products Only (No Physical Returns)
All our items—WordPress themes, plugins, templates, and digital services—are delivered electronically.
Since these products cannot be physically returned, we handle refunds under specific conditions mentioned below.
2. Refund Eligibility
We offer refunds only under the following circumstances:
✔ Product Not as Described
If the theme or plugin does not match the features or description on our website.
✔ Major Technical Issues
If you experience issues that prevent the product from working as advertised, and our support team cannot fix the problem within 7 days.
✔ Duplicate Payment
If you accidentally made a duplicate purchase of the same product.
3. Non-Refundable Situations
We do not offer refunds in the following cases:
✘ Change of mind after purchase
✘ You bought the wrong product
✘ Product conflicts caused by third-party plugins or outdated hosting
✘ You no longer need the product
✘ Incompatibility due to your custom code or unsupported WordPress versions
✘ Requests made more than 14 days after the purchase date
4. Support & Fixes Before Refund
Our support team will first try to:
- Understand the issue
- Request temporary access if needed
- Provide fixes or guide you through the solution
Refunds are considered only if the issue cannot be solved.
5. How to Request a Refund
To request a refund, please contact us at:
📧 [add your email here]
Include the following details:
- Order ID
- Product name
- Issue description
- Screenshots or video (optional but helpful)
Our team will review your request and respond within 3–5 business days.
6. License & Access After Refund
If a refund is approved:
- Your license key will be deactivated
- Access to future updates and support will be revoked
- You must delete all copies of the product from your website or computer
7. Policy Updates
We may update this Refund & Returns Policy occasionally. Changes will be posted on this page with the latest update date.
Need Help?
If you have any questions about our policy, feel free to contact us anytime.
We’re here to help and ensure you have the best experience using our products.
